Privacy Policy

Effective Date: 5th September 2024

  1. Introduction

    Welcome to Cloud 9 Technologies ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.cloud9technologies.com (the "Site") and use our services.

  2. Information We Collect

    1. Personal Information: When you use our contact form, we may collect personal information such as your name, email address, and any other information you choose to provide.
    2. Non-Personal Information: We also collect non-personal information automatically through the use of cookies and similar technologies. This includes information about your visit to our Site, such as your IP address, browser type, operating system, pages visited, and the date and time of your visit.

  3. Use of Information

    1. Personal Information: We use your personal information collected through the contact forms to respond to your inquiries and provide the information or support you request.
    2. Non-Personal Information: We use non-personal information to analyse and improve the performance and functionality of our Site. This information helps us understand how users interact with our Site and allows us to make improvements.

  4. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to collect non-personal information about your browsing behavior. Cookies are small files placed on your device that help us remember your preferences and improve your experience on our Site.

    Google Analytics: We use Google Analytics to collect and analyse information about how visitors use our Site. Google Analytics uses cookies to track user behavior and provide us with insights into how our Site is used. For more information on how Google Analytics collects and processes data, please visit Google's Privacy Policy.

    You can choose to disable cookies by adjusting your browser settings, but please note that doing so may affect your ability to use certain features of our Site.

  5. Data Sharing and Disclosure

    We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

    • With service providers who assist us in operating our Site and providing our services, such as hosting providers and email service providers. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was provided.
    • As required by law or to comply with legal processes or government requests.
    • To protect our rights, privacy, safety, or property, or that of our users or the public.

  6. Data Security

    We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  7. Your Rights

    Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have certain rights regarding your personal information, including:

    • The right to access the personal information we hold about you.
    • The right to request that we correct or update any inaccurate or incomplete information.
    • The right to request that we delete your personal information, subject to certain conditions.
    • The right to object to or restrict the processing of your personal information.

    To exercise any of these rights, please contact us using the information provided below.

  8. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

  9. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

    Cloud 9 Technologies Ltd
    Cosmopolitan House,
    Old Fore Street
    Sidmouth
    Devon
    EX10 8LS