Back office integrations and APIs

The Citizen Experience platform integrates with a wide range of back office systems typically used by local authorities. The system can fully-integrate with many of the popular CRM patforms including Granicus, Jadu, Verint/Lagan and Microsoft Dynamics.

We have out-of-the-box integrations for all of the most popular waste management systems including Bartec (Collective), Whitespace, Selected Interventions (Echo) and Integrated Skills (SmartSuite).

Build your own forms to report issues

Using our drag-and-drop forms designer you can build and deploy a new form in minutes. You can also include advanced mobile-friendly form fields such as address pickers, location maps and photo uploads. With our powerful forms solution, local authorities have built forms to report issues, raise repairs and handle a wide range of service requests. Submitted forms can be integrated with the council's CRM and other back-office systems to maximise efficiencies.