The Cloud 9 Citizen Mobile App is available in iOS (Apple) and Android versions.
This app enables residents to access a wide range of council services on their mobile device.
Cloud 9 Technologies Ltd provide the app to councils and manage it on their behalf. The accessibility of some of the content in the app is the responsibility of the council’s content editors and this is further explained in this statement. We want as many people as possible to be able to use this app. For example, that means you should be able to:
AbilityNet has advice on making your device easier to use if you have a disability.
The app has been found compliant, with minor exceptions, with the WCAG 2.1A and AA Guidelines.
There are no restrictions for:
There are some restrictions for:
We work to achieve and maintain Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, but it is not always possible for all of our content to be accessible. Where content is not accessible, we will state a reason, warn users and offer alternatives.
This native iOS app is compliant, with minor exceptions, with WCAG 2.1A and AA Guidelines, due to the known issues listed below.
Content in the app can be created by a small number of editors who have been trained in accessibility standards.
It is possible to break accessibility within the content pages as the accessible aspects of the content editor are not automatically enforced for example:
If you find any accessibility issues with the Cloud 9 Citizen Mobile app, please contact info@cloud9technologies.com and we will endeavour to respond to you within 72 hours.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
This statement was prepared on 9 June 2023. It was last updated on 12 June 2023.