Citizen Mobile App - Accessibility Statement

The Cloud 9 Citizen Mobile App is available in iOS (Apple) and Android versions.

This app enables residents to access a wide range of council services on their mobile device.

Cloud 9 Technologies Ltd provide the app to councils and manage it on their behalf. The accessibility of some of the content in the app is the responsibility of the council’s content editors and this is further explained in this statement. We want as many people as possible to be able to use this app. For example, that means you should be able to:

  • Use different screen sizes
  • Get alt text for images
  • Correct content sequencing
  • Consistent navigation
  • Appropriate labels
  • Zoom within device settings
  • Resize text
  • No content that relies solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound.
  • Descriptive links
  • Heading hierarchies for content pages

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is the Cloud 9 Citizen Mobile app?

The app has been found compliant, with minor exceptions, with the WCAG 2.1A and AA Guidelines.

There are no restrictions for:

  • Deaf users
  • Limited hearing users.
  • Non-verbal users
  • Limited manipulation users
  • Limited reach and strength users
  • Cognitive user group
  • Users without perception of colour

There are some restrictions for:

  • Users without vision
  • Users with limited vision

What we do about known issues

We work to achieve and maintain Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, but it is not always possible for all of our content to be accessible. Where content is not accessible, we will state a reason, warn users and offer alternatives.

This native iOS app is compliant, with minor exceptions, with WCAG 2.1A and AA Guidelines, due to the known issues listed below.

Non accessible content

Content in the app can be created by a small number of editors who have been trained in accessibility standards.

It is possible to break accessibility within the content pages as the accessible aspects of the content editor are not automatically enforced for example:

  • Descriptive links
  • Headings
  • Image alt text

Device orientation

The app is currently designed for portrait device orientation and does not support landscape orientation.

Input fields with clear buttons (iOS only)

The iOS opertaing system has built-in functionality to add a small 'x' shaped button to input fields to allow users to easily clear the contents. During accessibility testing we have found that this button can sometimes have a low contast ratio on light backgrounds. As this is a standard operating system component we are unable to improve the contrast ratio of these buttons.

Reporting accessibility issues

If you find any accessibility issues with the Cloud 9 Citizen Mobile app, please contact and we will endeavour to respond to you within 72 hours.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Last updated

This statement was prepared on 9 June 2023. It was last updated on 31 January 2024.