The Citizen Mobile app has many features covering a wide range of council services. This helps to drive user engagement and increases the likelihood of residents downloading and using the app. We believe that by offering a number of services to residents through the app, they are more likely to use key features such as the Report-It forms to help improve efficiency and save the council money.

Report-It Forms

Report issues on the move

Report issues such as potholes, graffiti, flytipping, animal fouling and faulty street lights with just a few taps on your phone. Councils can design the forms themselves and the data can be integrated directly into back-office systems to maximize efficiencies, improve customer service and save money.

Location maps and photos

Residents can use the maps and GPS on their phone to accurately locate incidents with ease. They can also use the camera to take a photo of the problem. This reduces the amount of time wasted by the council trying to locate the issue and helps give a clearer view of the problem.

Build your own forms to report issues

Using our drag-and-drop forms designer you can build and deploy a new form in minutes. You can also include advanced mobile-friendly form fields such as address pickers, location maps and photo uploads. With our tools local authorities have built forms to report issues, raise repairs and handle a wide range of service requests. Submitted forms can be integrated with back-office systems or simply sent as an email.

Waste Collections

Check waste collection days

Residents can check when the next waste collections are for their property at the tap of a button. If there are any changes to their regular collection dates - for example due to public holidays - then they will also be informed of this by the app. They can also see information about what items can be recycled and what should go in each of their bins.

Automated bin reminders

To help reduce the number of missed collections, residents can also sign up for automatic notifications to remind them to put the right bins out at the right time. They can choose the time of their notifications, either the night before or the morning of their collection. This feature has been extremely popular with residents using the app!

Find My Nearest

Find nearby council facilities

Using the app the public can easily locate nearby facilities such as car parks, public conveniences, libraries, museums, leisure facilities, recycling centres or any other council or municipal facilities.

Get directions and information

The app can provide further details and information about any service such as location, opening hours, facilities available, associated costs or any other useful information. All location data can easily be configured using the online management portal.


View planning applications

View nearby planning applications on your phone including full details such as the proposal, status, important dates and councillor contacts.

Search or view on a map

Planning applications can be searched by reference number and can also be viewed on a map to make finding nearby applications easier.


Find local councillors

View details of all councillors, including the local councillors for your ward. You can easily find their contact details if you want to get in touch.

Eating Out

Check food hygiene ratings

Search for nearby places to eat and check their food hygiene ratings and details of their last inspection. Establishments can be viewed in a list ordered by proximity or viewed on a map.


Latest news and tweets

The public can easily stay up-to-date on everything that is going on by viewing the council's Twitter feeds and getting the latest news from the RSS feed on their website.

Contact Us

Easily get in touch

Residents can use the app to quickly and easily get in contact with the council. They can tap on a button to make a phone call or send an email and find details of other ways to get in touch with their council services.

Online Management Portal

Manage everything online

Manage all aspects of the mobile app using the online portal. Dashboard screens provide details of usage and notifications sent and you can administer each of the app modules and all related data. The Citizen Mobile app is provided as software-as-a-service. This means we can take care of all elements of hosting and maintaining the application, reducing the burden on local authorities and their IT teams. The app can be fully integrated to back-office systems to realise all the benefits without the maintenance issues.